Welcome to Plantgalleria.in! We are committed to ensuring your plants and related products reach you safely and promptly. Please review our Shipping and Delivery Policy for detailed information about how we handle your orders.

1. Shipping Locations

We currently ship across India. For specific pin codes, please check availability at checkout.
Note: Delivery to remote areas may take additional time or incur extra shipping charges.

2. Processing Time

Orders are processed within 1-3 business days after confirmation of payment.
Customized or made-to-order products may require additional time, as mentioned in the product description.

3. Shipping Charges

Standard Shipping: Shipping charges are calculated based on the product weight, dimensions, and delivery location.
Free Shipping: Enjoy free shipping on orders above ₹499, unless otherwise specified.
Any additional charges, if applicable (e.g., remote delivery fee), will be displayed during checkout.

4. Delivery Timeframe

Standard delivery time is 3-7 business days, depending on your location.
For metropolitan cities, delivery is typically faster, while rural areas may experience slight delays.
Public holidays and unforeseen circumstances (e.g., natural disasters or lockdowns) may affect delivery timelines.

5. Packaging

To ensure your plants and products arrive in perfect condition:

Plants are carefully packed with protective materials to prevent damage during transit.
Eco-friendly and recyclable packaging is used whenever possible.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email/SMS. Use this link to monitor your shipment in real-time.

7. Delivery Issues

If you experience any issues with delivery:

Missed Delivery: Our courier partner will attempt re-delivery or contact you for further instructions.
Delayed Delivery: Please contact us at hello@plantgalleria.in or call +91-8130453193 for assistance.

8. Damaged or Lost Items

If your order arrives damaged, please notify us within 24 hours of delivery with photos of the damage.
For lost shipments, we will work with our courier partner to resolve the issue or offer a replacement/refund.

9. Returns and Refunds

For information on returns, refunds, or exchanges, please refer to our Return and Refund Policy.

10. Customer Support

For questions or concerns regarding shipping and delivery, please contact our support team:

Email: hello@plantgalleria.in
Phone: +91-8130453193

Thank you for choosing Plantgalleria! We look forward to bringing nature to your doorstep. 🌱